WORLDWIDE SHIPPING & 14 DAYS RETURN POLICY
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GENERAL TERMS AND CONDITIONS (GTC) ARTRIUM KG

GENERAL

The ARTRIUM KG, a company registered in the Austrian business register under the company number FN 473202k ("ARTRIUM"), based in Seilerstätte 3C, 1010 Vienna, and their website www.artriumonline.com and other websites of ARTRIUM (collectively referred to as "Website”) regularly services provided in accordance with the following terms and conditions. These Terms of Use constitute a binding agreement between ARTRIUM and the customer/the purchaser/the user. ARTRIUM operates at www.artriumonline.com, www.artriumonline.at and www.artriumonline.de an online shop that sells new and used goods, art and antiques. The items on offer are commissioned by commercial and private collectors, who are sold by ARTRIUM as a seller in their own name and for the account of the owner. ARTRIUM acts as an intermediary between the seller and the buyer. The subject GTC can be downloaded and saved via PDF. By using and /or visiting the Website, the user also agrees to the Privacy Policy, available at www.artriumonline.com/data.php. By registering on the ARTRIUM website, the user will accept all terms and conditions and privacy policy. The User is only entitled to use the Website if he/she agrees to abide by all applicable laws and terms and conditions of ARTRIUM.

WEBSITE ACCESS

In order to access functions of the website, the user must create an account. When creating this user account, you must provide accurate and complete information. The user alone is responsible for all activities carried out on his/her account. By registering on the Site, the user declares that he/she is of age to sign a binding contract and is not a person who is barred from using the Site by law. He/ she agrees to provide truthful, accurate, current and complete information about himself/herself in all required fields of the registration form. The password of the user account can be changed at any time. If the data of the user changes, he/she agrees to promptly update the information given at registration. If ARTRIUM suspects that the user's registration data is incomplete, incorrect, or violates the Terms of Use, ARTRIUM reserves the right to terminate or suspend the relevant account. Likewise, the user agrees not to use a digital, technical or automated system when using the ARTRIUM website. The User agrees not to collect or use personally identifiable information such as account names, email addresses or other user input from the Website.

THE WEBSITE

The Website may contain links to third party websites that are not operated by ARTRIUM. By using www.artriumonline.com, the user expressly indemnifies ARTRIUM from any liability arising from his/her use of third party websites.

NEWSLETTER

By agreeing to the terms and conditions, the user agrees to receive newsletters with offers and promotions from ARTRIUM. Cancellation of the newsletter is possible at any time.

BUY AT ARTRIUM

For orders placed by the user via ARTRIUM or contracts that he/she concludes with ARTRIUM, the terms and conditions apply. By placing an order with ARTRIUM, the user accepts the terms and conditions as legally binding, which apply without exception to the right of withdrawal, whether the customer is a consumer or an entrepreneur. It should be noted that there may be color deviations in the representation of the digital images depending on the screen setting of the user. All works of art and objects, their condition and attribution, are checked according to the best possible criteria. The texts in the ARTRIUM in terms of description, evaluation, determination and condition are determined with the necessary care and conscientiousness by means of own or contracted experts. If incorrect information, errors or intentional misinformation about the condition, authenticity, origin, etc. of an object on the part of the seller are listed in the offer, the seller is barred by ARTRIUM. ARTRIUM, however, makes no warranty for the accuracy of the information. In the case of works of art, in particular pictures, objects and antique objects, only those defects and damages are mentioned which significantly affect the artistic value. Traces of use are not mentioned, if it is not a newly produced art object. The absence of such an indication does not imply that an item is in perfect condition. The above exclusion of liability for material defects in favor of ARTRIUM does not apply in cases where the item demonstrably proves to be a counterfeit. The proof of the fake is up to the buyer. If such a warranty occurs, the purchase can be reversed within six months. Conversion is excluded if the item is not returned in the same condition in which it was when shipped by ARTRIUM.

SELLING AT ARTRIUM

ARTRIUM offers the possibility to offer and sell works on the online platform. For this service registration is obligatory. More detailed information on how to use these services easily can be found on the start page in the menu bar under "Sell". In order to offer art objects at ARTRIUM, information such as digital photos, dimensions, condition, title of the work etc. and origin are required. ARTRIUM takes over - apart from unimpaired traces of use - only objects that are subject to quality criteria, are undamaged and meet all the requirements for a successful sale. All information provided by the user is treated as strictly confidential.

After examining all necessary criteria and requirements, the user is informed of the availability of offered objects for sale by ARTRIUM. The sending of object offers does not guarantee the inclusion in the online offer. Should ARTRIUM decide to offer the work (s), the user will be asked to send his/her written consent to ARTRIUM at the agreed conditions in order to validate the contractual relationship between him/her and ARTRIUM.

The user alone is liable for the condition of his/her objects brought in and, if necessary, for copyright and photo rights and also guarantees availability for the duration of the agreement. If the user has sold a work after conclusion of the contract during the contractual relationship with ARTRIUM or is no longer available to ARTRIUM, there is a breach of contract by which ARTRIUM causes damage, since the recording, editing and placement of the works and the transaction made by a buyer involves costs and time. ARTRIUM reserves the right to assert the damage caused by the user and to block his/her account for both sale and purchase.

Sales Charge

For the processing, determination and classification in the online catalog, a staggered expense compensation per object is charged, which becomes due on a sales agreement between the seller and ARTRIUM. After receipt of the sales fee, the sales order is processed promptly.

  • Up to the sale price of € 500,00 the amount of € 20,00
  • Up to the sale price of € 1.000,00 the amount of € 25,00
  • Up to the sale price of € 5,000.00 the amount of € 30,00
  • For the sale price over € 5.000,00 the amount of € 35.00

If the sale is successful, the sales charge will be refunded as part of the settlement. Raising the sales charges will not affect the existing ones

Commission

ARTRIUM reserves 25% of the sales proceeds for every object sold. The net sales of 75%, plus the sales fee paid, will be transferred to the user within 21 working days.

ORDER AND DELIVERY

Orders and deliveries are made worldwide. ARTRIUM reserves the right, however, to exclude buyers from those countries in which objects of any kind, may not be exported. The presentation of the products at ARTRIUM does not constitute a legally binding offer, but rather a non-binding online catalog, subject to availability. It should be noted that the goods offered by ARTRIUM can no longer be available at the time of viewing the website.

By placing an order, the user makes a binding purchase via the goods contained in the shopping cart. Immediately after submitting the order, the user will receive an automatically generated confirmation, subject to availability. If the user has ordered and has already paid for goods that were no longer available at the time of the order, the invoice amount will be refunded within 14 days, without any deduction. The dispatch of the ordered commodity takes place after receipt of the payment. ARTRIUM strives to send the ordered goods to the user as quickly as possible. Unless otherwise stated, the normal delivery time within the European Union is 5 - 10 working days, but not longer than 30 days from the conclusion of the contract.

PRICES AND CURRENCIES

All quoted prices, which are not marked with the symbol *), are the sales prices including all taxes, exclusive delivery charges or extra orders such as frames, passe-partouts, glass etc. For the goods marked with the symbol *), the statutory value added tax is stated separately. All prices are quoted in Euros and are carefully checked at ARTRIUM, subject to possible errors. Should a product be priced incorrectly and the actual price be higher than the declared one, ARTRIUM will notify the buyer to clarify whether the order remains at the corrected price or the buyer wishes to cancel the order. If the actual price of the order is less than the price shown, the lower amount will be charged. Discounts or promotions are offered subject to availability and may be changed or discontinued at any time by ARTRIUM.

PAYMENTS

ARTRIUM is based in Austria and accepts payments in Euros. You can choose between the following payment methods at ARTRIUM:

  • MasterCard
  • Visa
  • Maestro
  • SOFORT bank transfer
  • Paypal

SHIPPING AND SHIPPING COST

ARTRIUM ships orders only insured and by parcel service or forwarding with the shipping partners Post AG, courier service and forwarder. The shipping costs stated in the order include transport, packaging and insurance. The shipping costs charged by ARTRIUM upon purchase can be viewed in advance after registration with the transport cost calculator.

For orders with large dimensions or heavy weight, the delivery is handled by a qualified forwarding company. The buyer is informed in the course of his order of the resulting costs. In case of damage, the liquidation will be carried out by ARTRIUM.

OWNERSHIP

The goods will be delivered only after full payment to the buyer. Until full payment, the goods remain the property of the client or of ARTRIUM.

WITHDRAWAL

Consumers have the right to revoke a valid contract within 14 days without giving reasons. The cancellation period begins on the day on which the buyer or a third party commissioned by the latter has taken possession of the goods by the transport company/delivery agent. In order to make use of the right of withdrawal, the buyer is obliged to contact

ARTRIUM KG
Seilerstätte 3C
1010 Vienna
Austria
Mail: support@artriumonline.com

by e-mail or registered mail to inform ARTRIUM of the decision to cancel the contract. This application for withdrawal must be expressly designated as such and must include the invoice number, article number and artist name / title of the purchased work. The goods must be returned in the condition in which they were delivered by ARTRIUM for shipping, unused and in their original packaging, within 14 days of receipt. All frames ordered by the buyer, passe-partouts, glass, montages, etc. are custom made and non-refundable. ARTRIUM can not be held liable for damage to goods that have arisen after receipt of the delivery and can not accept returns of goods that have been damaged after shipment. The sending of a damage report including photo documentation to ARTRIUM is obligatory. Returns will be processed by ARTRIUM within 30 days of receipt. The return can be done by post or by the assigned forwarder, including insurance coverage. Returns include all risks such as damage, loss or theft of the sender/buyer.

WARRANTY

In the case of material and legal defects of delivered new goods, ARTRIUM shall be liable in accordance with the relevant statutory provisions of the General Civil Code (ABGB).

If the customer/buyer is a consumer, the warranty rights for used goods deviate from the general, two-year warranty period within one year.

If the customer/buyer is not a consumer, the warranty period deviates from the general warranty period and is one year for new goods, for used goods half a year, in each case from the time of the transfer of risk.

PLACE OF PURCHASE FOR SALES WITH TRADES AND ENTREPRENEURS

For contracts with entrepreneurs and commercial customers, the place of performance is the registered office of ARTRIUM KG.

IMAGE AND BRAND RIGHTS

All image, copyright and trademark rights for the website's own content (such as graphics, sounds, texts, databases, moving images, etc.) are owned by ARTRIUM KG or our business partners. Reproduction and distribution of this content and / or use of trademarks and other content without the express consent of ARTRIUM is not permitted.

FEES OVERVIEW

To buy

In general the selling price of all items in the online shop is the final price including all taxes. ARTRIUM calculates the transport costs including insurance, which are visible to the buyer based on the total price. Special formats or extreme weight will be calculated separately and communicated to the buyer.

Payment

Unless otherwise agreed, payments are due within 10 days of purchase. The invoice shows the payment methods.

Late Fees

Late payments will incur a fee of 9% per annum.

sales charge

For the processing, determination and classification in the online catalog, a staggered expense compensation per object is charged, which becomes due on a sales agreement between the seller and ARTRIUM. After receipt of the sales fee, the sales order is processed promptly.

  • Up to the sale price of € 500,00 the amount of € 20,00
  • Up to the sale price of € 1.000,00 the amount of € 25,00
  • Up to the sale price of € 5,000.00 the amount of € 30,00
  • For the sale price over € 5.000,00 the amount of € 35.00

If the sale is successful, the sales charge will be refunded as part of the settlement.

DATA PROTECTION

ARTRIUM uses the data of the user for the fulfillment of the contract and strictly according to the legal regulations. As part of the ordering process, the following data is stored:

First name, last name, e-mail address, street, postal code, city, phone number and date of birth.

The e-mail address is required to process the order. The telephone number is required to contact the customer/buyer in case of queries and information about the order, as well as in case of withdrawal by the customer/buyer, possibly also through the ARTRIUM-appointed parcel courier or forwarder. The date of birth is needed to determine the age of the customer / buyer.

Detailed information can be found under Privacy.